Kyocera Service Solutions Provider – Total Document Solutions Provider

Total Document Solutions Provider

Meritech has been awarded Kyocera’s Service Excellence Award – Service Solutions Provider (SSP) since the start of our relationship with Kyocera more than a dozen years ago. From our start through today Meritech has dedicated itself to being the very best at providing a complete and comprehensive portfolio of products and services to our customers.

Meritech has long been focused on having a 360-degree approach as total document solutions company, providing the latest document imaging devices, and advanced business applications. Meritech has been a leader in our industry for years and one of the forebearers of the philosophy of total document solutions.

In 2013, using companies like Meritech as its template, Kyocera renewed their commitment to their customers by introducing “Total Document Solutions” endorsement. This series of training courses ensures that dealers with the TDS level of certification have set themselves apart from the competition as an elite level dealership that is prepared to handle the challenges of today’s technology in all office environments. Meritech was one of the first to earn the TDS certification.

Here is a press clipping from the launch of TDS.

A Total Document Solutions Focus – April 9, 2013

Kyocera president and CEO, Nori Ina, made it clear that Kyocera views its mission as a joint undertaking between the company and its independent dealers. “Kyocera is 100% committed to being a dealer-centric company,” he said when addressing the dealers. “We understand that you need a complete solution for your customers’ needs. Our goal is to continue to expand our company’s core competencies, combined with your unique capabilities, and together we will be able to provide your customers with a complete, 360-degree resolution to their business challenges.”

Mr. Ina’s pledge was validated by a number of Kyocera’s dealer-oriented initiatives, most notably its Certified Total Document Solutions (TDS) Provider Program; a training agenda that educates dealers and their sales, pre-sales and post-sales teams, via online training courses, webinars and instructor-led classes. The comprehensive set of training modules provides dealers with a complete understanding of Kyocera’s technology—along with the latest skills they can use to resolve customer business challenges.

At Meritech we are serious about being a “Total Document Solutions” provider. We have a team of specialist who will look to provide your business with the best and newest technology in a way that works for you.


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A very special Indians first pitch

CI_100115-116.CR2We were honored to donate the first pitch for the Indians September 12th game to a very special 7-year old, Gabriel Davis.  Gabriel has endured several major surgeries over the past year has many more to come in the future.  Even though Gabriel is wheel chair bound, he has developed his own unique way to pitch and dreams to be a pitcher some day.

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Fans Flock to Canal Park for Three Consecutive Sellouts

Check out our valued customer The Akron RubberDucks. This past weekend, 24,282 fans made their way to Canal Park, helping the team sellout three consecutive games starting Thursday, July 23rd and running through the game on the 25th against the Altoona Curve.

Fans also helped break the singe game attendance record in consecutive nights. At Friday’s game, 8,301 came out to watch The RubberDucks play. Saturday’s game had a staggering 8,330 fans in attendance, breaking the previous record of 8,258 in July.

“We are humbled and honored by the response of our fans to what we are trying to create in downtown Akron,” said RubberDucks General manager, Jim Pfander. “I am extremely proud of the turnout and cannot thank them enough for their continued support.”

If you’re looking for some summer fun, head of over to Canal Park yourself. Tickets start at just $5. Pick yours up at the RubberDucks box office or order online at

Congratulations, RubberDucks!


Konica Minolta Honors Meritech with 23rd Pro-Tech Service Award for Service Excellence

Konica Minolta Business Solutions, U.S.A. Inc. announces that Meritech, Inc. of Cleveland, Ohio has been honored with a 2015 Pro-Tech Service Award at the Art of Disruption Dealer Conference in Los Angeles. Presented by Konica Minolta CEO, Tom Taiko, President and COO Rick Taylor, and EVP, Dealer Sales, Alan Nielsen, the Pro-Tech Award recognizes those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction.

“Konica Minolta is committed to assuring the highest performance standards across our organization,” says James Ingrassia, vice president, solutions support division of Konica Minolta. “The Pro-Tech Service Award represents achievement of Konica Minolta’s highest standards for dealer service and proficiency.”

A Pro-Tech Service Award winner for the 23rd time, Meritech, Inc., headed by Dennis Bednar, President/CEO, is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning solutions. To attain the Pro-Tech standard, each element of Meritech, Inc.’s operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems, and customer satisfaction rating.

“We are very proud to have won this prestigious award and will continue to work at delivering the greatest customer experience. Our CEO and owner, Dennis Bednar, understands the importance of providing the highest level of customer service and allows us the flexibility to train and support our technicians with state of the art resources,” says Andy Furda, Director of Service.

Why the right IT partner can keep your network healthy and deliver a valuable ROI

Recently, Ken Vanden Haute, Meritech Vice President of Sales, was featured in an article at Smart Business:

“Trust is a hurdle that leaders must often overcome before they are willing to hand off management of their company’s IT system. But the reality is that most companies are not experts on IT and thus are not in a position to develop and maintain the best platform for their employees.”

Meritech Named Elite Dealer 2015 by This Week in Imaging

For the fourth consecutive year, Meritech has been selected as an “Elite Dealer” by This Week in Imaging. This prestigious award honors the best and brightest in the imaging technology dealer community. This Week in Imaging is an online information and new publication for re-sellers of imaging technology, supplies, and services.

The “Elite Dealer” recognized Meritech as on the best technology dealers for their creative marketing, consistent growth, and leadership within the industry. Meritech’s consultative sales process (The Meritech Experience) provides a step-by-step approach for building a customized solutions tailored to fit their customers’s needs.

Meritech has been in the business for 36 years under the leadership of Dennis Bednar, President/CEO, serving the Northeast Ohio area. “Meritech is a premier, one-source office automation provider. We thrive on providing state of the art, cost effective solutions for professional environments. Simply put, we support anything that moves knowledge through your organization. Meritech stands behind our solutions with the “M” Guarantee. We commit to proved exceptional customer experience backed by our superior organizational talent and will tailor to increase productivity while lowering operating expenses throughout your office,” says Dennis Bednar.

Meritech is an independent office technology provider, representing Kyocera, Konica Minolta, Muratec, and Barracuda. Their offerings include Multi-Functional Copiers, Printers, Managed Print Services, IT Solutions, Software and Workflow Technologies, and On-site Managed Network Services.

For more information on The Elite Dealer Award please visit This Week in Imaging’s website.

2014 Pillar Awards

On December 2, 2014, Meritech was proud to sponsor and attend the 2014 Pillar Award for Community Service event. The Pillar Awards were found by Smart Business seventeen years ago.

We would like to congratulate our customers, Cornerstone of Hope and Towards Employment, as recipients of this prestigious award. Mark Tripodi, representing Cornerstone of Hope, and Jill Rizika, representing Towards Employment, were awarded the Non-Profit Executive Director 2014 honors.

At Meritech, our culture is one that emphasizes public service and volunteerism. The boost in morale that comes with employees giving back to the community is apparent. We also find that when employees work together on various charity projects, it fosters cooperation on work projects.

By matching our employees’ charitable donation, it encourages participation and doubles the impact of our collective gifts. It is seen as a point of pride by our employees to know they work for a company that shares their sense of giving.

To affect positive change, we connect to those in need by giving back. Our philanthropic efforts help provide strength to many, resulting in a boost to the local economy. We look throughout our community and evaluate areas in need of support. we researched charities and verify that every dollar donated goes straight to the cause. Charities supported are local and within the immediate community.

It’s clear that our corporate philanthropy efforts show our customers that we care about more than selling our products. The end result is greater customer loyalty and a stronger bond within the community.

No matter the motivation, it is important for all organizations to get involved in charitable endeavors in order to strengthen our communities. By embracing philanthropy as a core business practice, we reap rewards that can’t be measured in dollars. It is an essential part of doing business.

We are honored to sponsor an award catered to the same attitude we strive to embody. Even more, we are proud to call two honorees our valued customers.

Meritech Congratulates Two Customers on Pillar Award Nominations

We are proud to announce two of our valued customers have been nominated for the Smart Business Pillar Award!

The Medical Mutual Pillar Award for Community Service, presented by Smart Business, honors businesses of all types and sizes, recognizing their contributions to the community. Their purpose is to encourage a charitable environment, recognize creative efforts that make a difference and demonstrate the work provided.

We congratulate Mark Tripodi, representing Cornerstone of Hope, and Jill Rizika, representing Towards Employment, who have been awarded the Non-Profit Executive Director 2014 honors.

Remembering Rosie

We are deeply saddened by the loss of Rosie Cencer. She was a part of the Meritech family from August 1983 to June 2003. Known as the Hug Lady, Rosie, a cancer survivor herself, made sure no one left the Susan G. Komen 3-Day without a hug.

Rosie worked in dispatch for many years at Meritech and was always the “worried Mother” to all! She was the sweetest, caring, non-selfish giver you could ever meet and was an integral part of the Meritech team.

She certainly left a legacy of love, light, and lots of hugs behind her. Our sincerest condolences go out to Rosie’s family and loved ones.



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