Clicky

PRODUCT PERFORMANCE PROMISE

  • Seven-year product performance and the hardware reliability you expect, or a free replacement
  • In the event of an off-site service repair, Meritech will provide a loaner of equal or greater value at no charge.

SERVICE PROMISE

  • We offer a five-hour guaranteed response time by our factory-certified technicians.
  • Meritech will issue a $25 credit on your next invoice if guaranteed response time is not met.

SUPPLY PROMISE

  • Meritech only supports manufactured authorized parts and supplies.
  • Meritech maintains local warehousing, ensuring availability of parts and supplies.

FLEXIBLE ACQUISITION PROMISE

  • Flexible leasing upgrades without penalty
  • Quarterly account reviews

TOTAL SATISFACTION PROMISE

  • Meritech is committed to the highest level of customer satisfaction, backed by our dedicated support team.
  • We will provide quick, expert assistance to answer all of your questions.

 

Download the Devices & Equipment Promise

Customer Support

Please use the online support and account tool links below.
For additional help, please call 216-459-8333.

If emergency network support is needed after business hours, please call 216-421-6605.