Product Solution Promise
- Meritech stands behind all of our professional service applications.
- We guarantee that we will fulfill the commitment made between Meritech and our business partners, from the initial scope of work to the final implementation process.
- We deliver the responsive, real-time technology expertise you need, when and how you need it – meeting or exceeding our service-level agreement (see SLA terms and conditions) response time guarantee.
- We will issue a $25 credit on your next invoice if guaranteed response time is not met.
Technology Partner Promise
- As your trusted advisor, Meritech is committed to working with your team to build a strong, stable network that supports your ongoing business strategy.
- We help you maximize your technology investment today and for the future, whether you are addressing a technical issue or planning a significant technology acquisition.
Total Satisfaction Promise
- Meritech is committed to the highest level of customer satisfaction, backed by our dedicated support team.
- We will provide quick, expert assistance to answer all of your questions.