Product Solution Promise

  • Meritech stands behind all of our professional service applications.
  • We guarantee that we will fulfill the commitment made between Meritech and our business partners, from the initial scope of work to the final implementation process.

Service Promise

  • We deliver the responsive, real-time technology expertise you need, when and how you need it – meeting or exceeding our service-level agreement (see SLA terms and conditions) response time guarantee.
  • We will issue a $25 credit on your next invoice if guaranteed response time is not met.

Technology Partner Promise

  • As your trusted advisor, Meritech is committed to working with your team to build a strong, stable network that supports your ongoing business strategy.
  • We help you maximize your technology investment today and for the future, whether you are addressing a technical issue or planning a significant technology acquisition.

Total Satisfaction Promise

  • Meritech is committed to the highest level of customer satisfaction, backed by our dedicated support team.
  • We will provide quick, expert assistance to answer all of your questions.


Download the Network Promise

Customer Support

Please use the online support and account tool links below.
For additional help, please call 216-459-8333.

If emergency network support is needed after business hours, please call 216-421-6605.