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PRODUCT PERFORMANCE PROMISE

  • Seven-year product performance and the multifunction devices reliability you expect, or a free replacement
  • In the event of an off-site service repair, Meritech will provide a loaner of equal or greater value at no charge.

SERVICE PROMISE

  • We offer a five-hour guaranteed response time by our factory-certified technicians.
  • Meritech will issue a $25 credit on your next invoice if guaranteed response time is not met.

SUPPLY PROMISE

  • Meritech promises to use only recommended, compatible OEM parts and supplies.
  • Meritech promises expedited shipping of all supplies and replacements due to nonperformance.

FLEXIBLE ACQUISITION PROMISE

  • Flexible leasing upgrades without penalty
  • Quarterly account reviews

TOTAL SATISFACTION PROMISE

  • Meritech is committed to the highest level of customer satisfaction, backed by our dedicated support team.
  • We will provide quick, expert assistance to answer all of your questions.

 

Download the Print Management Promise

Customer Support

Please use the online support and account tool links below.
For additional help, please call 216-459-8333.

If emergency network support is needed after business hours, please call 216-421-6605.