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case-logo“As Case Western Reserve University’s technology partner of choice since 2001, we have enjoyed a very professional working experience with the entire Meritech support team. Your proactive support with the University’s most recent contract has exceeded our expectations. We value and look forward to our continued partnership with the Meritech team.”

– Case Western Reserve University

 


 

Larson-logo“It’s a pleasure to do business with people who care. Meritech has been the company we always turn to when looking for our office equipment.  The most important reason for our continued business is how we are treated after we buy.  Thank you for your great service!”

– Larson Home Improvement, LLC

 


 

EMSCorporate-Logo“We would like to thank Meritech for the service that has been provided over the past five years. We can count on Meritech for all of our needs and know they will go above and beyond to make sure the job gets done right.  We would highly recommend Meritech for any company needing copier or printing needs.”

“We just wanted to take a moment to let you know that you have a great team of people.  Mary Flynn has been our sales rep for several years now and has always been there when we need something.  She is willing to take the time, and at times, go above and beyond to make sure we are satisfied.  She genuinely cares about our needs and recommends accordingly.  In addition, she is always willing to work with us when we have different and sometimes challenging requests.  Andy Furda is another person that we would like to comment on.  Over the years, Andy has always made himself available to us.  When issues have risen, without us even asking, he has come out with the technician to make sure everything is taken care of and that we have no further issues.  We have even told him it is not necessary for him to come out, but he, like Mary, wants to go above and beyond.  Third, even though we do not see John Penrod often, when we do, we know that whatever issue we are having will be taken care of correctly and timely.  He also take the time to make sure we understand what the issue was and what he did to fix it.  Finally, Jeanie Kiss is always a delight to speak with.  When we call for service she can make the rainiest day seem sunnier.  She always answers the phone with a positive attitude and is always willing to help and do what she can.  When we need to speak with a technician sooner than later, we know we can count on her to get someone back to us quickly.  We just signed our third term contract this past week which shows that Meritech is a great company with a wonderful staff supporting it.  We look forward to continue building our relationship and ties with Meritech now and in the future.”

– Electronic Merchant Systems

 


 

“We are very satisfied with the quality of equipment, and more Parkside-Church-Logoimportantly, with the service Meritech has provided.  Meritech makes themselves available to us as needed.  We would confidently recommend doing business with Meritech.”

– Parkside Church 

 


 

“Sarah and I wanted to thank you and the support team at St Ignatius-logoMeritech for helping us plan, execute, and install 19 brand new Kyocera copiers on our campus. You’ve been our partner from day one, helping us develop the best plan to meet our copier needs for our faculty, staff, and student users. You were flexible and always accommodating; you worked around our schedule, summer construction projects, and did so, with ease and grace.The planning and installation process went so smoothly, it was nothing short of amazing. You asked us specific questions related to our usage history, desired copier features, and best copier locations to optimize the user experience. The pre-installation planning meetings covered all of the necessary basics and gave us a chance to tailor the configuration to our specific needs and wants. Meritech’s technical team was able to work with our network engineers prior to installation, so that many of the necessary configuration settings were pre-loaded onto the copiers thus making the deployment process seamless.

Our new copiers are fast, efficient, fully featured, and user friendly. We can copy in black & white/color, scan, save to the cloud, use OCR features, and send to our email accounts with ease. The user interface is the same on all of copiers; the consistency of appearance makes the learning curve easier for everyone. Our users are validated via their Active Directory accounts and/or via a key card. Our students love that they now have access to a copier as well as we were able to set up specific permissions granting students access to only the library copier (while blocking them from all other copiers on campus). The installation of PaperCut as our print management system adds an additional level of value to the overall experience.

We are very happy with our new Kyocera machines and with our Meritech support team. We know that we made the right decision when choosing you.”

– Saint Ignatius High School

Customer Support

Please use the online support and account tool links below.
For additional help, please call 216-459-8333.

If emergency network support is needed after business hours, please call 216-421-6605.