Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:
- Call Meritech at 216-749-1444 to request support.
- A support technician will call you back to determine if the issue can be resolved remotely.
How It Works:
- Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Enter the invitation code provide by the support technician and click join.
- You will be prompted to download and run a small virus-free plug-in.
- With your permission, your support representative can view your screen and share control of your mouse and keyboard.
- You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.