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Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

  1. Call Meritech at 216-459-8333 to request support.

  2. A support technician will call you back to determine if the issue can be resolved remotely.

How It Works:

  1. Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Enter the invitation code provide by the support technician and click join.

  2. You will be prompted to download and run a small virus-free plug-in.

  3. With your permission, your support representative can view your screen and share control of your mouse and keyboard.

  4. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.